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Billing, payment, HMO, Executive Check Up, and PhilHealth information for Divine Word Hospital patients.
0919-0672673 / 053-888-7287 local 147
Billing / Industrial Office
8:00 AM - 12:00 NN / 1:00 PM - 5:00 PM
Monday to Saturday
Email Inquiries
Main Building
At Divine Word Hospital, we are committed to making the billing process transparent and convenient. Whether you are a private patient, PhilHealth member, or HMO cardholder, we provide multiple payment options and support services to guide you.
Room and board are charged at full rate during the first day of confinement regardless of the time the patient is admitted. Upon discharge, a patient is billed half (1/2) day if discharged after 11:00 AM but before 5:00 PM and a full (1) day if discharged after 5:00 PM.
Room Upgrade - Full payment of the current hospital bill is required prior to room upgrade.
Patients are encouraged to review their statement of account on a regular basis prior to discharge. The statement of account contains details of the charges to the patient for room and board, medicines and supplies used, and procedures performed. Make a partial payment when requested to do so.
You can also check your SOA at our kiosk located at the OPD area by scanning your QR code.
Full payment is required before the procedure for the following:
Pharmacy and medical supplies used and procedures performed are itemized in the statement of account on a daily basis.
Patients without insurance will be requested to make an initial payment 24 hours after admission. Otherwise, medicines, supplies, and other charges will be on cash basis. The in-house collection office will request additional payments during confinement and full payment upon discharge.
A Letter of Authorization (LOA) from accredited companies and Health Maintenance Organizations (HMOs) should be submitted upon admission to avoid initial requests for payment. Should the Letter of Authorization indicate a maximum coverage limit, the excess of the limit will be paid by the patient during confinement or prior to discharge.
The DWH HMO Help Desk Office will assist patients in coordinating with HMOs and corporations for the letter of guarantee and additional documentation requirements.
The hospital accepts cash, debit cards, and credit cards for the hospital bill. Card payment for doctors' professional fees is subject to approval from the doctor.
Cash, debit cards, and credit cards are also accepted for initial payments or payment of progress bills during confinement. Patients without companions may seek assistance from hospital staff if they need to go to the bank for fund requirements, on a case-to-case basis only.
PhilHealth deductions will be reflected on the final hospital bill of the patient as long as the necessary supporting documents required by PhilHealth are submitted prior to discharge. PhilHealth forms may be secured from the Claims Office. Please refer to the detailed PhilHealth guidelines provided to the patient upon admission.
To avail of the Senior Citizen Discount, the following documents are required prior to payment of the bill:
Note: No refund of the senior citizen discount will be processed after the bill has been settled.
Accepted for hospital bill payments.
Accepted for hospital bill payments. Professional fee card payments are subject to doctor approval.
To select a doctor through your Health Maintenance Organization (HMO), please refer to the list of accredited doctors in our Doctor's Directory. If you are a member of an HMO, check below to see if your HMO is accredited by Divine Word Hospital. Before admission, coordinate with your HMO provider to prepare all necessary pre-authorization documents in advance and avoid delays at the admitting office.
Telephone
0919-0672673 / 053-888-7287 local 147
Office Hours
8:00 AM - 12:00 NN 1:00 PM - 5:00 PM Monday - Saturday
Choose from the available executive check up packages below. Package inclusions, schedules, and rates may be updated by the hospital administration.
Out Patient
Out Patient
Note: Referral to a specialist and PhilHealth availment are excluded from the package. Cash basis only.
Contact: Contact Person: Ms. Mia, Mary Anne and Joana. Mobile Number: 0919-067-2673. Telephone: 053-888-7287 loc. 147.
Office Hours: Monday - Saturday, 8:00 AM - 12:00 NN to 1:00 PM - 5:00 PM
Divine Word Hospital's Claims Office ensures accurate benefit computation and timely service for qualified PhilHealth members. We prioritize excellent customer service by addressing client queries during hospital visits. We assess PhilHealth documents and compute benefits for both inpatient and outpatient cases.
To maintain quality improvement and patient safety, DWH follows a process and procedure for PhilHealth benefit application.
Go to the Claims Office (3rd floor, main building), request a Claim Signature Form (CSF), and fill in the required information for validation or verification.
Pumunta sa Claims Office (3rd floor, main building), humingi ng Claim Signature Form (CSF) at isulat ang mga impormasyong hinihingi upang ito ay ma-validate o ma-verify.
Ensure that all details written on the CSF form are correct and match the patient's information in the Member Data Record (MDR).
Siguraduhing tama ang lahat ng detalyeng isinulat sa CSF form at maging tugma ang mga detalye ng pasyente sa Member Data Record (MDR).
Submit the CSF form to the Claims Office for checking and review.
Isumite o ibigay ang CSF form sa Claims Office upang ito ay ma-check at masuri.
Go to the Claims Office (3rd floor, main building), request a Claim Signature Form (CSF), and fill in the required information for validation or verification.
Pumunta sa Claims Office (3rd floor, main building), humingi ng Claim Signature Form (CSF) at isulat ang mga impormasyong hinihingi upang ito ay ma-validate o ma-verify.
Ensure that all details written on the CSF form are correct and match the patient's information in the Member Data Record (MDR).
Siguraduhing tama ang lahat ng detalyeng isinulat sa CSF form at dapat tugma ang mga detalye ng pasyente sa Member Data Record (MDR).
The patient must know the exact date of the operation or minor surgery for online registration.
Dapat alam ng pasyente ang eksaktong petsa ng operasyon o minor operation para sa pagrehistro online.
Once approved by the Claims Office Staff-in-Charge, the patient will be given an Operative Technique Form, CF4 Form, or CS2 back page form for the doctor's diagnosis after the operation.
Kapag na-approve na ito ng Claims Office Staff-in-Charge, bibigyan ang pasyente ng Operative Technique Form, CF4 Form, o CS2 back page form para sa diagnosis ng doctor pagkatapos ng operasyon.
The patient or nurse must submit the form to the Claims Office Staff-in-Charge for the preparation of the Statement of Account (SOA).
Dapat isumite o ibigay ng pasyente at nurse ang form sa Claims Office Staff-in-Charge upang ito ay magawan ng Statement of Account (SOA).
If the patient already has an SOA and there are remaining charges not covered by PhilHealth, the patient's guardian must proceed to the cashier to settle the balance. After payment, the official receipt (OR) must be presented to the Claims Office for recording. If there are no remaining charges and PhilHealth covers all expenses, the patient may be discharged.
Kung ang pasyente ay may SOA na at may natitira pang dapat bayaran na hindi covered ng PhilHealth, ang bantay ng pasyente ay dapat magpunta sa cashier upang mabayaran ito. Pagkatapos, ipresenta ang resibo sa Claims Office upang ma-record ang OR number. Kung wala nang dapat bayaran at covered lahat ng PhilHealth, ang pasyente ay maaari nang makauwi o ma-discharge.
Ensure that the baby's Certificate of Live Birth is registered with the Local City Registrar and that the baby is declared as a dependent in the parent's updated MDR.
Siguraduhing nakarehistro ang Certificate of Live Birth ng bata sa Local City Registrar at nakadeklarang dependent sa updated MDR ng magulang.
Proceed to the Health Information Management Division (HIMD) or Medical Records Section (3rd floor, main building) to process the baby's Certificate of Live Birth, fill in the required details, and ensure all information is correct on the Newborn Record Form.
Pumunta sa HIMD o Medical Records Section (3rd floor, main building) upang asikasuhin ang Certificate of Live Birth ng bata, isulat ang mga impormasyong hinihingi, at siguraduhing tama ang lahat ng detalye sa Newborn Record Form.
Submit the Newborn Record Form to the Medical Records Staff-in-Charge to process the baby's Birth Certificate.
Ibigay ang Newborn Record Form sa Medical Records Staff-in-Charge upang magawan ng Birth Certificate ang bata.
Carefully review the Birth Certificate and ensure it has the signatures of the medical records staff, parents, and the baby's doctor before registering it with the Local City Registrar (LCR).
Suriing mabuti at siguraduhing may lagda ng medical record staff, magulang, at doctor ng bata bago ito iparehistro sa Local City Registrar (LCR).
After registering the baby's Certificate of Live Birth, the patient's guardian may proceed to the PhilHealth main office to fill out the PhilHealth Member Record Form (PMRF) along with a photocopy of the registered Certificate of Live Birth to update the parent's status and declare the baby as a dependent.
Pagkatapos marehistro ang Certificate of Live Birth ng bata, ang watcher ng pasyente ay maaaring pumunta sa PhilHealth main office upang mag-fill out ng PhilHealth Member Record Form (PMRF), kalakip ang photocopy ng rehistradong Certificate of Live Birth ng bata, upang ma-update ang status ng magulang at mailagay ang bata bilang dependent.
Submit the parent's updated MDR to the hospital's Claims Office to avail of PhilHealth benefits.
Isumite ang updated MDR ng magulang sa Claims Office ng ospital upang makakuha ng benepisyo sa PhilHealth.
The employer's signature is required if the member or patient's contribution is not updated.
Dapat may pirma o lagda ng employer kung saan nagtatrabaho ang member o pasyente. Ito ay kinakailangan lamang kung hindi updated ang contribution ng pasyente.
Present the contribution receipt to the Claims Office Staff-in-Charge for validation of the patient's contribution status.
Ipresenta ang resibo ng contribution sa Claims Office Staff-in-Charge para ma-validate kung updated ang kontribusyon ng pasyente.
Present an updated Member Data Record (MDR) to the Claims Office Staff-in-Charge. This has a one-year validity.
Magpresenta ng updated Member Data Record (MDR) sa Claims Office Staff-in-Charge. Ito ay may one-year validity.
Present a PhilHealth ID or any valid ID for record validation and verification.
Magpresenta ng PhilHealth ID o valid ID para ma-validate o ma-verify ang record ng pasyente.
Once the required documents are accomplished, signed, and duly supported, proceed to the Billing Section and submit the requirements to the Billing Officer to compute and deduct your PhilHealth benefits from your hospital bill.
